Supplying to customers is all a part of business. From services to products, businesses are there to meet the needs of its customers and provide them with an excellent service that they’d be happy to use again and again. If you run a business that involves selling products, then you’ll know just how important it is to guarantee excellent customer service, especially if you sell your products internationally. Making sure that customers receive their products undamaged and in a timely fashion can sometimes be tricky, but order fulfilment can make this process much smoother.
What is order fulfilment?
Order fulfilment refers to the entirety of the sales process from the initial sales inquiry to the product being delivered to the customer. Though the process sounds simple, it can involve several people and be more complex than you might realise. For example, if you were someone that sells handmade products online, you would receive a sales inquiry through your site, which could be anything from a personal site to better known eCommerce channels like Amazon and E-bay.
Once you’ve received the order request, you need to make sure that the product is packaged up and sent to your customer’s location within the specified timeframe. If you’re just one person operating from your computer at home, this means that you’ll have to make sure that your costs cover postage and packaging through Royal Mail or similar delivery services, and more often than not you can end up losing money in the long run.
Order fulfilment services provides both individual sellers and companies of all sizes the opportunity to cut some of those additional costs and ensure that all of the products you sell are stored, handled and delivered by a reliable third party surface. Making use of order fulfilment services from a bonded warehouse facility is one of the best ways to run your business more efficiently whilst saving money and keeping the customer satisfied.
Where can I find these services?
There are plenty of storage warehouses out there that will stock your products until the time comes for them to be shipped, and in many cases it’s best to keep it local. Find a warehouse with a range of pallet solutions and order fulfilment services that can be used by organisations and individuals with different needs and requirements. There are warehouses that offer flexible price packages that can be tailored to meet your specific requirements as a seller.
For example, there are warehouses that provide a ‘pay as you go’ service that means you only have to pay for the ‘pick and pack’ services when you sell something. This is ideal for the individual seller or the smaller business that can’t afford a monthly fee for storage and order fulfilment. There aren’t any hidden or initial fees to worry about, and you can opt-out of your contract whenever you like. Whether you’re a large company that needs help with handling orders or you’re just someone that’s selling things online from home, taking advantage of the excellent order fulfilment services available can only be good for business.